Privacy Policy

1) Information We Collect

A. Information you provide

• Account information: such as name, email address, phone number, password or authentication details.
• Subscription/payment information: transaction IDs, subscription status, and purchase history. (We do not store your full card details if processed by a third-party provider.)
• Support and communications: messages you send to us (e.g., support requests) and any attachments you share.
• Chat content: if you use AI chat features, we process the messages you submit and generated responses to provide the Service.

B. Information collected automatically

• Device information: device model, operating system version, app version, language, time zone, and unique device identifiers (where available).
• Usage information: screens viewed, features used, time spent, taps/clicks, and crash logs.
• Log and diagnostics data: performance metrics, error reports, and troubleshooting data.
• Approximate location: inferred from IP address or device settings (if enabled). We do not require precise GPS location unless a feature clearly needs it.

C. Notifications data

• Push notification tokens: such as Firebase Cloud Messaging (FCM) token, used to send alerts and important updates if you enable notifications.

2) How We Use Your Information

• Provide, operate, and maintain the Service.
• Create and manage your account, authenticate you, and keep the Service secure.
• Enable subscriptions and manage access to paid features.
• Personalize content (e.g., saving preferences, improving predictions and recommendations).
• Process and respond to your messages, including AI chat prompts and outputs.
• Improve and develop the Service, including debugging, analytics, and performance monitoring.
• Send notifications and service messages (e.g., updates, security alerts, subscription reminders).
• Comply with legal obligations and enforce our terms.

3) Legal Bases for Processing (Where Applicable)

• Contract: to provide the Service you request.
• Legitimate interests: to improve the Service, prevent fraud, and keep the Service secure.
• Consent: for optional features such as marketing messages or certain notifications (where required).
• Legal obligation: to comply with applicable laws and regulations.

4) How We Share Your Information

We may share your information in the following cases:

• Service providers: hosting, analytics, crash reporting, customer support tools, notification services, and payment processors (they process data on our behalf and under contractual safeguards).
• Legal and safety: if required by law, court order, or to protect the rights, safety, and security of users and the public.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.
• With your direction: when you request or explicitly consent to sharing.

5) AI Features and User Content

• If MkekaAI includes AI chat or AI-generated predictions, we process the text you submit (prompts) and the responses produced to provide the feature, improve quality, and keep the Service safe and reliable.
• Do not submit sensitive personal information (e.g., national IDs, bank details, medical info) into chat features.
• AI outputs are generated automatically and may be inaccurate. You remain responsible for decisions you make based on the information provided.

6) Predictions Disclaimer

7) Data Retention

• We keep your information only as long as needed to provide the Service and for legitimate business purposes (e.g., compliance, dispute resolution, security).
• We may retain certain records for longer if required by law or for fraud prevention.

8) Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Rights and Choices

• Access / update: you may update certain account details in the app (if available) or by contacting us.
• Delete: you may request deletion of your account and associated data, subject to legal/operational retention needs.
• Opt-out: you can disable push notifications in device settings and unsubscribe from marketing communications (where applicable).
• Cookies/Tracking: the app may use SDKs that function similarly to cookies for analytics and diagnostics; you can limit ad tracking in device settings (if relevant).

10) Children’s Privacy

MkekaAI is not intended for children under the age required by applicable law to consent to data processing. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to remove it.

11) International Transfers

Your information may be processed in countries other than where you live, including where our service providers operate. Where required, we use appropriate safeguards to protect your information.

12) Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their policies before providing them information.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy in the app or via other appropriate means. Your continued use of the Service after changes become effective means you accept the updated policy.

14) Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact us:

• Company/App: MkekaAI
• Email: support@mkekaai.com
• Country: Tanzania

Note: Replace the contact email with your real support email before publishing.